ON-LINE TECHNICAL SUPPORTThough we're fairly certain that you'll find the answer you're looking for in the following FAQ files, if you don't, let us know.
Simply click the button to the right and ask your questions in real-time!
Another exclusive from theWebisFree.com.
1. This sounds too good to be true... what's the catch ?
2. How many accounts can I open ?
3. How many hours does each account come with ?
4. How about e-mail ? Can I open as many addresses as I want ?
5. What about web space ? Can I get this for free too ?
6. Do you have an installation CD that I can use ?
7. How do I change my dial-in login name and phone number ?
8. How do I change my password ?
9. I forgot my password ? Can you help me ?
10. How can I prevent access to "adult" sites from my computer ?
11. What are your Privacy Policies ?
12. What are your Terms of Use ?
1. This sounds too good to be true... what's the catch ?
theWebisFree.com brings you free e-mail, free Internet access, free web pages, and much more. So what's the catch?
We are able to offer these free Internet services by placing a small ad bar on your screen. Measuring about 1" X 6", the ad bar can be moved anywhere you'd like, or you can "dock" it to the top or bottom of your screen.
This docking feature is important, as it lets you position the ad bar completely off your work surface. And unlike other ad bar systems, ours won't slow down your computer - it's very quick.
Another difference from our competitors? theWebisFree.com doesn't require you to keep clicking ads to maintain your connection. Now that's sweet!
2. How many accounts can I open ?
There is no limit to the number of accounts that you can open. And remember, each account that you open comes with a matching e-mail address, so if you need 10 separate addresses to work with (and some people need more!), simply open 10 accounts.
Here's a hint: To make it easier to keep track of your accounts, most people simply add increasing numbers to the tail end of their username (i.e. toocute, toocute2, toocute3, etc.)
3. How many hours does each account come with ?
Not only is there no limit to the number of accounts you can open, you can use them as long as want. Want to be online 24 / 7 ? Then we're you're logical choice!
4. How about e-mail ? Can I open as many addresses as I want ?
Yes you can! Even the Waltons would have been able to open an e-mail account for each member of the family. Good night John-boy!
If you'd like to review more details concerning our web-based e-mail package, click here.
5. What about web space ? Can I get this for free too ?
Once again, you want it, we got it! Open an account and you can develop a web-site with up to 16MBs of space. How big is 16MBs? The website you're on right now is less than 0.5MB, so a 16MB site would be huge. (Note: webspace is only available through our Address.com option).
If you'd like to review more details concerning opening a website, click here.
6. Do you have an installation CD that I can use ?
We've got a free CD which you can use to install an unlimited number of theWebisFree.com accounts.
If you would like one, write to us with your name and complete mailing address. Your free CD and will be mailed to you immediately (please allow two weeks for delivery).
7. How do I change my dial-in login name and phone number ?
This question is most often asked by folks that travel a lot. And once again, we've got good news! Not only will you be able to dial into us from most everywhere you travel in North America, making the change is a snap.
How to change your Excite.com dial-up settings
- Click the Excite.com icon on your computer's desktop.
- If it hasn't already been filled in for you, enter your "Excite Member Name" and "Password" in the boxes (check the "Save Password" box so that the dialog box will remember your information next time it comes up)
- Click "Modify".
- On the next screen, click Next".
- On the next screen, select your "local area code" from the drop down list, make any necessary changes to the "Area code options" box, and then click "Next" (ask your operator if you're not sure).
- On the next screen, enter any special dialing codes that are required to get an outside line (again, ask your operator if you're not sure), and then click "Next".
- On the next screen, highlight your local city from the list on the left and then add as many local numbers as possible by clicking the "Add" button, then click "Next". (If you're not sure if a number is local, call the operator and ask for a "Rate Step").
- On the next screen, review the number you have selected, and if everything looks OK, check off the "I understand..." box and then click "Finish". You're done!
How to change your Address.com dial-up settings
- Click the Address.com icon on your computer's desktop.
- If it hasn't already been filled in for you, enter your "User Name" and "Password" in the boxes (check the "Remember Password" box so that the dialog box will remember your information next time it comes up).
- Punch the "Modem" radio button, and then click the Edit button.
- Select your local area code from the drop down list.
- Highlight a number that is local to you from the box that appears below (Make sure that you choose a local number - if you choose a long distance number, you will be responsible for those charges. If you're not sure, call the operator and ask for a "Rate Step").
- Select your modem from the drop down list.
- Enter any special dialing codes that are required to get an outside line (Again, ask your operator if you're not sure).
- Click OK and then click Connect. You're done!
8. How do I change my password ?
It's always a good idea to change your password from time to time. So to help you do just that, we've got an easy online form to make the change for you.
- To change your Excite.com password, click here.
- To change your Address.com password, click here.
9. I forgot my password ? Can you help me ?
Don't worry - forgetfulness happens to all of us. At least we think it does, but maybe we've just forgotten!
I forgot my Excite.com password. Help!
- Click here and then click the "Sign in" link at the top of the page.
- On the next page, click the "Get help with sign in" link at the bottom of the page.
- Enter your member name, birth date, and zip code to get your password hint.
- After you receive your password, click the "Return to Sign In" button. If you do not know the answer to your hint, or you do not have a hint on record, you may use the "Email Me A New Password" feature, which sends you a new password to the alternate email address you used to create your Excite Member Profile. Note: New passwords can not be sent to Excite Mail accounts since there is no way to retrieve the new password.
I forgot my Address.com password. Help!
Remember that secret question you gave us when you signed up? Well, simply give us a correct answer and you'll be back in business in just a few minutes. Just click here and we'll take you straight to that question.
10. How do I prevent access to "adult" sites from my computer?
One of the best ways to prevent your children from accessing sites that are of adult nature is to download one of the many programs specifically designed to do this. One, Net Nanny, it is available at http://www.netnanny.com/ Another, Cyber Sitter, is available for download at http://www.cybersitter.com/
11. What are your Privacy Policies ?
When you surf the web, send email, chat, and post to newsgroups, your computer leaves behind a digital footprint called an IP address.
Unlike footprints in the real world that fade with time, your Cyberspace IP address is recorded permanently. Even if you provide false information to website registration forms, your personal information can easily be tracked down.
Internet traffic, such as email messages, are just like postcards. Anyone who intercepts them can discover who you're talking to and what you're saying. Available profiling software permits anyone - from your next door neighbor to a criminal in another country - to easily harvest every piece of your personal information. Your name, address, employer, salary, marital status, religion, hobbies… it's all available online, and it's a scary thought.
theWebisFree.com recognizes that our customers are concerned about online privacy. To address these concerns, we have affiliated with Zero-Knowledge Systems, makers of Freedom -- an Internet privacy software solution that provides complete control over your personal information.
Freedom is easy-to-use software that works alongside your existing Internet applications to ensure that all your Internet traffic remains completely private. No one can learn your personal information unless you want them to - not even Zero-Knowledge.
To learn more about what Freedom can do for you and how it works, please click here.
To review pertinent Privacy Policies in their entirety, click here. (Note: Be patient - this is a sizable file and will take a few seconds to load).
12. What are your Terms of Use ?
Though we display these policies during the sign-up process, if you'd like to check them out in advance, click here. (Note: Be patient - this is a sizable file and will take a few seconds to load).
