§ Remote monitoring of Spanish-English telemarketing sales/support activities to provide you a fast and accurate evaluation of your campaigns.
Areas of Monitoring and Evaluation includes:
- Vocal skills (Pace, Inflection, Tone, Enunciation)
- Listening skills
- Probe to identify true objection
- Use of appropriate responses
- Call control
- Script adherence
Last updated: June 14, 2004
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