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Frequently Asked Questions...


We've put together some of the more commonly asked questions here, for your information. If you do not find your answer, the Tech Support email address is given below.
As more trends develop, we'll post them here...


Labels:
What material do you use for your chip labels?

It's a high-temperature polyimide material that is specially produced for this purpose (W.H.Brady type B-652). It can be exposed to as much as 300C/572F for 5 minutes (wave soldering), and 176C/350F continuously without damage.


Labels:
Is the label adhesive permanent?

Yes. When initially applied, they can be repositioned, but after a few days become permanently affixed.


OBD:
When are you going to introduce an ISO 9141 chip?

It is in the planning stage. If we can engineer all the fuctionality that is required to match that of the ELM320 and ELM322 (and keep to an 8 pin chip), we'll offer it for sale. We should have a decision in the next few weeks.


OBD:
Where can I obtain lists of vehicle modes and PIDs?

These are described by SAE (Society of Automotive Engineers, Inc.) standards J1979 (E/E Diagnostic Test Modes) and J2190 (Enhanced E/E Diagnostic Test Modes). Copies of these can be purchased from the SAE web site. Alternatively, a web search using a good engine such as Google should bring results.


Power Supply:
Why was the Supply Voltage Range changed?

For availability, price and performance reasons, we're phasing in the newest 'A' series products from Microchip. These integrated circuits have a tighter spec on the supply levels (3.0 to 5.5V) - more in line with the standard CMOS logic range. Those few designs that may have counted on the previous 2.5V minimum should be revised as our products are no longer characterized for operation at this level. Be sure to download the newest data sheets as they show this revised voltage range.


Purchases:
Why do you limit the amount that can be purchased?

We've placed a $500 limit on each transaction for your protection. Our market consists mainly of small purchasers (hobbyists and small businesses) who would not normally spend in excess of this amount. If a dollar amount over the limit is detected, we flag this as an error, and don't allow it. If you really want to purchase that many chips, see Quantity Orders (below).


Quantity Orders:
With the dollar limit, how do I purchase 'large' quantities?

Orders of more than approximately 70 ICs will have to be split into smaller orders so that the $500 limit is respected. This is not usually an issue, but occasionally arises. In this case, all orders received on the same day will automatically be combined into one shipment, and the total quantity of each type of integrated circuit ordered would be used to calculate the extra (bonus) product to ship. Unfortunately, multiple charges for shipping would result, and are not refundable.


Quantity Pricing:
Do you offer discounts on volume purchases?

Yes, but not in the traditional sense. The InternetSecure system that processes our orders does not allow us to change pricing dynamically (for security reasons). With fixed prices, our only alternative is to offer bonus quantities on items purchased, as follows:

0 to 9 identical devices - no bonus
10 to 99 identical devices - 20% bonus
100 to 999 identical devices - 30% bonus
For example, a purchase of 20 identical ICs would actually be shipped 24 (20 + 20%), while a total order of 100 of one type would be shipped 130 (30% bonus).


Technical Support
  techsupport@elmelectronics.com
Still have a question? Just ask. We are a small operation, so be patient as it may take a little while to get back to you, but we'll try. The more that you understand our integrated circuits, the more that you will use them (or at least spread the word). This benefits both of us. We are not in business to provide basic electronics training, however, so don't be surprised if 'off topic' questions are not replied to.



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