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Frequently Asked Questions... |
We've put together some of the more commonly asked questions here, for your information. If you do not find your answer, the Tech Support email address is given below. As more trends develop, we'll post them here... | ||
| Labels: |
What material do you use for your chip labels?
It's a high-temperature polyimide material that is specially produced for
this purpose (W.H.Brady type B-652). It can
be exposed to as much as 300C/572F for 5 minutes (wave soldering), and 176C/350F
continuously without damage. |
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| Labels: |
Is the label adhesive permanent?
Yes. When initially applied, they can be repositioned, but after a few days
become permanently affixed. |
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| OBD: |
When are you going to introduce an ISO 9141 chip?
It is in the planning stage. If we can engineer all the fuctionality that is
required to match that of the ELM320 and ELM322 (and keep to an 8 pin chip), we'll
offer it for sale. We should have a decision in the next few weeks. |
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| OBD: |
Where can I obtain lists of vehicle modes and PIDs?
These are described by SAE (Society of Automotive Engineers, Inc.)
standards J1979 (E/E Diagnostic Test Modes) and J2190 (Enhanced E/E Diagnostic Test Modes).
Copies of these can be purchased from the SAE web site.
Alternatively, a web search using a good engine such as
Google should bring results. |
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| Power Supply: |
Why was the Supply Voltage Range changed?
For availability, price and performance reasons, we're phasing in the newest
'A' series products from Microchip. These
integrated circuits have a tighter spec on the supply levels (3.0 to 5.5V) - more in
line with the standard CMOS logic range. Those few designs that may have counted on the
previous 2.5V minimum should be revised as our products are no longer characterized for
operation at this level. Be sure to download the newest data sheets as they show this
revised voltage range.
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| Purchases: |
Why do you limit the amount that can be purchased?
We've placed a $500 limit on each transaction for your protection. Our market
consists mainly of small purchasers (hobbyists and small businesses) who
would not normally spend in excess of this amount. If a dollar amount over
the limit is detected, we flag this as an error, and don't allow it. If
you really want to purchase that many chips, see Quantity Orders (below).
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| Quantity Orders: |
With the dollar limit, how do I purchase 'large' quantities?
Orders of more than approximately 70 ICs will have to be split into smaller orders
so that the $500 limit is respected. This is not usually an issue, but occasionally
arises. In this case, all orders received on the same day will automatically be
combined into one shipment, and the total quantity of each type of integrated circuit
ordered would be used to calculate the extra (bonus) product to ship. Unfortunately,
multiple charges for shipping would result, and are not refundable. |
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| Quantity Pricing: |
Do you offer discounts on volume purchases?
Yes, but not in the traditional sense. The InternetSecure system that processes
our orders does not allow us to change pricing dynamically (for security reasons).
With fixed prices, our only alternative is to offer bonus quantities on items purchased,
as follows: 0 to 9 identical devices - no bonusFor example, a purchase of 20 identical ICs would actually be shipped 24 (20 + 20%), while a total order of 100 of one type would be shipped 130 (30% bonus). |
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Technical Support techsupport@elmelectronics.com |
Still have a question? Just ask. We are a small operation, so be patient as it may take a little while
to get back to you, but we'll try. The more that you understand our integrated circuits, the
more that you will use them (or at least spread the word). This benefits both of us.
We are not in business to provide basic electronics training, however, so don't be surprised
if 'off topic' questions are not replied to. |