Copyright: EnterNet Help version 1.41
Citation: EnterNet Help


The EnterNet Product
The EnterNet 300 Product

The EnterNet 300 v1.41 for Windows Point to Point Protocol over Ethernet (PPPoE) Client for Microsoft Windows 95/98, Windows Me, Windows NT 4.0, and Windows 2000 is software that enables you to connect to high-speed broadband networks such as Digital Subscriber Line (xDSL), wireless, and Cable-Modem service providers. It supports the IETF RFC 2516 specification for PPPoE.

The PPPoE protocol overcomes the limitations of static IP addresses, Dynamic Host Control Protocol (DHCP) reservations and Network Address Translation (NAT) to configure and authenticate user access to internet service providers. It combines the efficiency of the Point to Point Protocols (PPP) used by millions of dialup subscribers with the ability to run over large switched Ethernet networks. Essentially, the PPPoE protocol offers the network administrator a way to assign users their IP addresses dynamically and authenticate them at the same time. In addition, it offers the user the ability to select specific networks on the same virtual link that may offer higher bandwidth, more direct routes or backup paths in case a particular network should go down.

EnterNet’s features include:

•	Support for multiple Operating Systems (Microsoft Windows 95/98, Windows Me, Windows NT 4.0, and Windows 2000, Macintosh and Linux)

•	Support over any Ethernet (LAN) adapter

•	Connects with any standard PPPoE Network Server

•	Supports third-party VPN connections.


System Requirements

EnterNet for Windows requires the Dial-Up Networking component to be installed, although it doesn’t require a modem.

If installing on NT 4.0, the installer will verify that service pack update 4 or later has been installed before running.

Hardware Requirements

EnterNet runs over any standard Ethernet adapter with an NDIS 3.0 or higher compliant driver.  The Ethernet adapter is attached by cable to a Local Area Network (LAN).  In general, if you’re currently able to connect to other Windows systems via Ethernet, you have sufficient hardware to run EnterNet.

Memory and disk requirements for EnterNet are minimal.  4 megabytes of disk space is sufficient for the application and user’s guide.


Getting Help with EnterNet

On-line help is available for most EnterNet features. To access on-line help, select "Help Contents" from the EnterNet folder application, select "EnterNet 300 Help" from the "EnterNet 300" folder on the Windows Start menu, or, when present, click the "?" button in the upper right-hand corner of any EnterNet screen.

While viewing the Help file, when your cursor changes to a hand while passing over a particular region of the Help file graphic, simply click on the graphic to view an informational pop-up.

Most EnterNet panels offer helpful ToolTips to assist with understanding the purpose or function of a feature or parameter.  Momentarily hover the cursor over a region of an EnterNet panel to see a ToolTip, if available.

For additional assistance with EnterNet, please feel free to visit the EnterNet Frequently Asked Questions (FAQ) page at the following URL: http://support.efficient.com/KB/NTS/index.html


EnterNet Folder

To launch EnterNet, click the Windows Start button, navigate to the Programs folder and on to the EnterNet 300 folder. Select EnterNet 300, and the EnterNet folder application will launch. Also, depending on your installation options, there may be a shortcut to EnterNet 300 on your Windows desktop. Launching the shortcut will launch EnterNet folder.

EnterNet Folder

The information necessary to configure EnterNet will normally be given to you by your Service Provider or Network Administrator. You store this information in a Connection Profile.  On the EnterNet folder, launch Create New Profile to start the configuration wizard.  The configuration wizard will explain the various parameters and help you to fill them out correctly.

Services carried by network servers will be discovered by EnterNet automatically, and displayed as icons in the right-hand pane of the EnterNet Folder.  These profiles may be readily distinguished from those of other icons by the red bar they feature.  The Advertised Service icons use different colored screens to represent different levels of activity: green signifies that a service has been discovered and is configured, while black signifies a service that has been discovered but remains unconfigured.


Click to bring up the About menu for information on version.


Click to initiate a connection.


Click if you wish to terminate your connection.


Click to display the negotiated addresses and statistics of your connection.  Menu is not clickable when connection is not active.


Click to view the Properties menu of your current Connection Profile.


Click to view the Settings menu of your current Connection Profile.


Click to view the Advanced menus related to your current session.


The company logo for your Service Provider is displayed in this section.


The Profile name that refers to the parameters for this connection.


Your User Name as configured at the Network Server. This value will normally be assigned to you by the Service Provider. It is case sensitive.


Your Password as configured at the Network Server. This value will normally be assigned to you by the Service Provider.  It is case sensitive. If left blank, you will be prompted for the Password at each connection time.


After creating a new profile using the Configuration Wizard, the profiles are stored like a dial-up connection.


Click Create New Profile to bring up the Configuration wizard.


Click the Views icon to toggle between the four display modes: large icons, small icons, list, and details.


Click to copy selected profile to clipboard.


Click to paste copied profile from clipboard.


Click to delete selected profile.


Click to refresh icon display.


Click the Edit menu to copy, paste, rename or delete a profile.


Click Next to continue with the configuration wizard.


Click Back to go to the previous dialog in the configuration wizard.


Enter Password a second time to confirm.


This scrollable text field will display the driver’s state as it progresses through the connection.  Clicking on this field will display a window with a trace of the connection.


Displays the state of the driver as the connection makes progress.


Select your Ethernet adapter from the scroll bar.  EnterNet will not run over the Microsoft Dial-up Adapter.


Click Connect to access your Network.


Click to save the parameters for this Profile.


Click the Delete button to remove a Profile that’s no longer needed.


Click Exit to close and exit the EnterNet application.


Click Help to find more information about the EnterNet application.


Setting up the Profile

The first step is to enter a profile name for your configuration. This name will refer to the collection of parameters required for your connection.  In this configuration, the user assigns the profile with the name of "local connection".


Entering the User Name

The User Name and Password parameters are used to authenticate your connection with the network.  They are case-sensitive: "Password" is different from "PASSWORD" or "password".  Enter them exactly as they are given to you.


Locate Server
Locate Servers

The next panel to be displayed will be the Locate Servers panel.  This panel will inform you that EnterNet is about to attempt to locate servers and services.


Entering the Server Selection

The EnterNet application displays a list of network servers and services that may be available for you to access on the network.  These values are discovered by EnterNet automatically and listed in the services window.  It also enables you to select a specific network server and the available services provided by that server. The Server and Service fields are by default left blank, which means the first available server will normally respond to your request for a connection.

You should leave these fields blank unless otherwise instructed by your Service Provider or Network Administrator.


Finishing the Profile

Once you have entered all the information for this profile, click Finish to save.  If you wish to modify the configuration, click Back.


Connection Profile Shortcuts

You can create a shortcut to an EnterNet Profile by selecting the Profile in the EnterNet folder and dragging it to the desktop. Once a Profile shortcut is on the desktop, it can then be dragged anywhere Windows normally allows shortcuts to exit, such as the Taskbar, the Start menu, or other Windows folders.

Desktop "Connection Profile" Shortcut


Service Selection

The Settings menu displays a list of network servers and services that may be available for you to access on the network.  These values are discovered by EnterNet automatically and listed in the services window.  It also enables you to select a specific network server and the available services provided by that server. The Server and Service fields are by default left blank, which means the first available server will normally respond to your request for a connection.

You should request only the specific services that are assigned to you by your service provider.  Each of these services will require authentication using a user name and password.

The user in this example has selected the network server TUNNELMASTER-240 and the service "Plumber’s Helper".  The Settings are saved with your configuration, and are valid for all profiles.


Click to clear the server and service fields.


Setting up your configuration
User Information

The information to be configured will normally be supplied by your Service Provider.  In this configuration, the user saves the configuration with the profile name of "local connection".


The Service Name, if supplied by your Service Provider, is a qualifier that specifies the type of service permitted for your connection.  Normally this field should be left blank.


This value is supplied by your Service Provider, if required.  It is used to connect to a specific Network service. It is case sensitive.


Check this box to save the password for subsequent connections.


Click to mark this profile as the default profile.  If the area is grayed, it means you have not created any other profiles, and this profile will automatically serve as your default.


The TCP Configuration

The TCP Profile parameters determine how your addresses will be assigned: either locally using the addresses provided or from the Access Server.  The default settings are normally sufficient. Click on the items for an explanation.


Enables automatic disconnection from the Server after a configurable time of inactivity.  Select the amount of time to wait before disconnecting.


The Adapter Configuration

EnterNet supports multiple Ethernet adapters.  Select the Ethernet adapter through which you wish this Connection Profile to communicate.


an Ethernet adapter for the connection.  Multiple Ethernet adapters are supported by clicking on the scroll arrow.


Apply changes and close.


Select to establish PPPoE encryption if the network server supports this feature.


Select to initiate network login over the connection.  This feature usually requires a VPN or encrypted connection and will take additional time to connect.  For logging into Windows networks, you will need to have a WINS or NetBIOS Name Server address assigned by the network server.


Select if you do not want the routing table updated after the connection is established. Default setting (when box is not checked) is to direct all access over the connection.


Connecting with EnterNet

Once you’ve saved your configuration, the profile will be displayed as a new icon in the EnterNet folder.  Double-click the new profile to bring up the Connection dialog.  The User Name and Password will be displayed. Click the Connect button to establish your connection.  If successful, the Connection panel will disappear.  If not, an error message will be displayed.  See the Connection Errors section for detail on the types of errors that could be encountered.


Connection Messages

During the connection establishment, the Messages field will display the progress of the connection. The key states and their meanings are given here:


Disconnecting with EnterNet

There are several options for disconnecting with EnterNet. If you wish both to terminate your session and close the active profile connection, right-click on the EnterNet system tray icon and select Exit:

If you wish to terminate a session but leave the active connection profile open, you can either right-click on the EnterNet system tray icon and select Disconnect from the pop-up menu, or you can double-click on the EnterNet system tray icon and select Disconnect from the Connection Details Panel:


Click to disconnect the active connection.


EnterNet Connection Details

You can determine the addresses that were negotiated for your session and the network activity by right-clicking the EnterNet icon from the System tray and clicking on Connection Details.


Monitoring EnterNet on Windows 95/98

You can determine the addresses that were negotiated for your session by running the Windows 95 or 98 WinIPCFG application from the Start -> Run menu. Select the PPP Adapter to see the IP Addresses for the connection.


Displays total time of current connection.


Number of Bytes sent during current connection.


Number of Frames sent during current connection.


Current count of bits per second transmitted.


Current count of bits per second received.


Click Disconnect to terminate EnterNet connection.


Displays the type of protocol used during connection.


Displays whether SecurID authentication has been negotiated with the server.


Displays IP address assigned from Server.


Displays NetBIOS Name server addresses assigned from server.


Displays negotiated networking protocols over EnterNet.


Click OK when finished.


Click Cancel to leave unchanged.


Monitoring EnterNet on Windows NT

Besides using the Connection Details from the System Tray, you can also monitor the assigned IP addresses by starting the DOS command and typing IPCONFIG:

Windows NT IP Configuration

Ethernet adapterElnk31:

IP Address. . . . . . . . . :0.0.0.0

Subnet Mask . . . . . . . . :0.0.0.0

Default Gateway . . . . . . :0.0.0.0

Ethernet adapter NTSPPOE2:

IP Address. . . . . . . . . :198.87.72.30

Subnet Mask . . . . . . . . :255.255.255.0

Default Gateway . . . . . . :198.87.72.22

In some cases you may see a 169.n.n.n address for the Ethernet adapter.  This is a local address and can be ignored.

For details about DNS addresses, etc, type the following command:

IPCONFIG /all |more


EnterNet Dial-on-Demand Feature
EnterNet Dial-on-Demand

EnterNet’s optional Dial-on-Demand eliminates the need for users to manually launch and "connect" EnterNet when network aware* applications require network access.  Most modern network aware software, like browsers and FTP clients, can trigger EnterNet Dial-on-Demand.

Activating EnterNet’s optional Dial-on-Demand requires one-time user intervention. Dial-on-Demand is a convenience feature that does not need to be active in order for EnterNet to function fully in all other respects. The user can safely elect to not activate EnterNet Dial-on-Demand.

Activating Dial-on-Demand requires familiarity with Microsoft Dial-Up Networking, the Windows Connection Wizard, and possibly Microsoft Virtual Private Networking.

About Dial-on-Demand

EnterNet can leverage capabilities of the Windows operating system and other Windows applications to automatically launch itself and establish a network connection when network aware applications require network access. In order for this optional EnterNet feature to function, your computer must have certain Microsoft software installed and configured in an appropriate manner.  The specific Microsoft software EnterNet relies on to provide EnterNet Dial-on-Demand are:

•	Microsoft Dial-Up Networking version 1.2c or greater

•	Microsoft Connection Wizard (as found within the "Internet" or "Internet Options" components of the Windows Control Panel, and with newer versions of Internet Explorer)

EnterNet Dial-on-Demand and MS DUN

EnterNet Dial-on-Demand requires that Microsoft Dial-Up Networking (DUN) version 1.2c or better be installed and configured on your computer.

All versions of Windows 98 and Windows 2000 ship with a version of MS DUN that is compatible with EnterNet Dial-on-Demand. Windows 95 and older versions of Windows NT 4 may have versions of MS DUN that are not compatible with EnterNet Dial-on-Demand.

Configuring MS DUN for use with EnterNet Dial-on-Demand

The best way to insure that you have the proper version of MS DUN is to fully install the most current version of Microsoft Internet Explorer on your computer. Optionally, if you have an older version of MS DUN you can download and run the file msdun13.exe from the Microsoft web page, which will upgrade your DUN version to 1.3. Simply go to www.microsoft.com and use the search utility to look for msdun13.exe.

Before EnterNet Dial-on-Demand can use MS DUN, you will need to fully configure DUN, to include the creation of at least one DUN profile. Creating a DUN profile requires that you first configure a DUN "device" to which DUN can associate DUN profiles. An internal dial modem is a good device choice. If you don’t have a dial modem, you can simply install MS Virtual Private Networking (VPN) software from your Windows CD, which will allow you to create a "Microsoft VPN Adapter" device, to which DUN profiles can be associated. Follow the instructions provided by Windows to install and configure DUN and VPN, as necessary. If you must, create a "dummy" DUN profile using either an artificial phone number if the dummy profile will be associated with a modem device, or a private IP address (129.129.129.129 is usually a good choice) if the dummy profile will be associated with the "Microsoft VPN Adapter". The dummy profile will never actually be used.

Activating EnterNet Dial-on-Demand

EnterNet is typically purchased by ISPs for distribution to their end users customers. EnterNet has many time-of-installation options, including the option to either install – or to not install – the optional Dial-on-Demand feature. If, during EnterNet installation you were not asked if you want to activate the optional Dial-on-Demand feature, then your ISP set the EnterNet installer to not automatically activate EnterNet Dial-on-Demand and you will need to activate it manually, as described below.

Once MS DUN version 1.2c or better is installed on your computer and you have created at least one DUN profile, you can then activate EnterNet’s Dial-on-Demand feature. If EnterNet’s Dial-on-Demand feature wasn’t activated during EnterNet installation, you can activate it now by selecting Activate DoD from the EnterNet folder on the Windows Start menu. Clicking this button will result in no apparent activity. To confirm that Dial-on-Demand was activated, look in the MS DUN folder for a new entry named "EnterNet DoD".

Configuring the Windows Connection Wizard

Once MS DUN 1.2c or better is installed and configured for use with system and EnterNet has created a MS DUN profile named "EnterNet DoD", you can now configure the Windows Connection Wizard such that it will select EnterNet whenever an application asks it to establish a network connection.

To configure the Connection Wizard to use EnterNet when network connections are requested by applications. Follow the instructions below:

1. Launch the Control Panel from the Settings folder of the Windows Start menu.

2. Launch "Internet" or Internet Options."

3. Click the Connections tab.

4. Look for a window titled Dial-up settings. If you have such a window, perform steps 5-8, below. If not, please skip forward to step 9.

5. In the Dial-up settings" window, click the entry labeled "EnterNet DoD."

6. Select the "Dial whenever a network connection is not present" radio button (or the button that best approximates that meaning.)

7. Click the "Set Default" button.

8. Click OK. You can skip the rest of the following numbered steps.

9. If you do not see a window titled "Dial-up settings", select "Connect to the Internet using a modem", then click the Settings button.

10. Select "EnterNet DoD" from the pop-up window.

11. Save your new settings and close all windows opened by this process.

If You Experience Difficulty

If you experience difficulty while activating Dial-on-Demand, you may wish to visit the EnterNet FAQ at http://support.efficient.com/KB/NTS/index.html.  If the FAQ does not solve your problem, please contact your Service Provider or Network Administrator.

Conclusion

You have now activated EnterNet’s optional Dial-on-Demand feature. Whenever a network aware  application such as a browser attempts to access the Internet while you are not connected, EnterNet will now automatically launch. If you have activated the Auto-Connect feature on EnterNet’s Settings panel, EnterNet will not only automatically launch, but it will also automatically establish a connection to the network.

*For simplicity's sake, the word "network," when it appears in this document, should be considered to include "the internet," as the Internet is simply a global "network."  Likewise, the phrase "network aware" should be considered to mean "Internet aware."


EnterNet and Windows Internet Connection Sharing (ICS)

Internet Connection Sharing (ICS) is a feature of the Windows 98 Second Edition operating system. It is also available on Windows 2000. ICS allows all the computers on your home Ethernet network to share a single Internet access device. EnterNet is compatible with ICS.

The instructions below will guide you through the process of correctly installing EnterNet and the version of ICS that comes with Windows 98 Second Edition. Before you begin, you should read the "Internet Connection Sharing Overview" section of the Windows Help system. To read it,  launch Help from the Windows Start menu, click the Search button, enter "Internet Connection Sharing Overview" in the Keyword window, click the Show Topics button, and launch the topic from the Select Topic window. Once you've reviewed Windows Help, you will be better prepared to understand the concepts presented below.

In an ICS environment, EnterNet need only be installed on the Connection Sharing computer. When planning your network layout, keep in mind that the Connection Sharing computer must be running, and must be connected the Internet, before other computers on your home network can access the Internet. In most homes, this means one computer will be left on at all times.

Follow the steps below to install and activate EnterNet and ICS on your home network:

1. Begin by installing EnterNet on the machine that will become your Connection Sharing computer. Do not install ICS before you install EnterNet.

2. Once EnterNet is installed, you will need to change one of its Advanced Settings parameters in order to support ICS. You accomplish this as follows:

I.	From the Windows Start menu, navigate first to the Programs folder, then onward to the EnterNet 300 folder. Select and launch EnterNet 300.

II.	On the EnterNet application, click the Connections menu, then select Settings.

III.	The Application Settings panel will appear. Click the Advanced button.

IV.	The Advanced Settings panel will appear. In the IP Configuration box, click the radio button to the left of DHCP. Next click OK to close the Advanced Settings panel. Click OK again to close the Application Settings panel.

3. Add the Microsoft Internet Connection Sharing (ICS) utility to your Connection Sharing computer, as follows:

I.	From the Windows Start menu, navigate to the Settings folder and launch the Control Panel.

II.	From the Control Panel folder, launch Add/Remove Programs.

III.	Click the Windows Setup tab on the Add/Remove Program Properties panel.

IV.	Select Internet Tools in the Components window, and click the Details button.

V.	Click in the selection box to the left of Internet Connection Sharing, then click the OK button, and click the OK button on the resulting panel, as well.

VI.	Follow the on-screen instructions. You will probably need your Windows CD.

VII.	When asked "What type of connection do you use to access the Internet?", select "High-speed connection", then click the Next button.

VIII.	The next panel will ask you to "Select the network adapter...". Select "Network TeleSystems PPPoE adapter" from the list of adapters in the "Network adapters" window, then click the Next button.

IX.	The ICS Wizard will notify you that it is about to create a Client Configuration Disk. Click the Next button to proceed. Once the ICS Wizard has finished creating the disk, it will continue configuring your system, after you click the Finish button. A system re-boot will be required to complete the ICS installation process.

4. Follow the steps below at each of the computers that will share your Internet access device (excluding the Connection Sharing computer):

I.	Insert the Client Configuration Disk into the floppy drive.

II.	From the Windows Start menu, navigate to the Programs folder and launch Windows Explorer. Select your floppy drive in the Folders window, then launch the file named ICSCLSET.EXE.

III.	The Browser Connection Setup Wizard will appear. Click the Next button. You will be presented with an information panel that tells you the Wizard is about to check and, if necessary, change your browser settings. Click Next.

IV.	The next panel advises you that the Wizard has completed its work. Click the Finish button.

V.	Repeat steps I through IV above, at each computer on your network, except the Connection Sharing computer.

EnterNet and ICS are now ready to provide Internet access to every computer on your home network. Be sure the Connection Sharing computer is connected to your service provider before you attempt to access the Internet from any of the other computers.


EnterNet PPPoE Service on Windows NT
EnterNet PPPoE Service on Windows 2000/NT

EnterNet runs as a Service on Windows 2000/NT and places a Control Panel object named "PPPoE Service" within the Windows Control Panel. Launching the "PPPoE Service" Control Panel item produces the following window:

If you would like the EnterNet folder application to automatically launch when Windows 2000/NT boots, click on the item labeled "EnterNetFolder" and then place a check mark in the "SubService loads when PPPoE Service starts" check box by placing the cursor in the check box and clicking the left mouse button once. The EnterNet folder application will launch every time Windows 2000/NT is booted, enabling the user to manually select and launch the desired EnterNet profile.

If you would like the default EnterNet profile to automatically launch when Windows NT boots, click on the item labeled "EnterNet" and then place a check mark in the "SubService loads when PPPoE Service starts" check box by placing the cursor in the check box and clicking the left mouse button once. The default EnterNet profile will now launch every time Windows NT boots. You can configure the default EnterNet profile to automatically connect when it is launched by placing a check mark in the "Auto-Connect" box on the Application Settings panel.

Note that you cannot have both EnterNet and EnterNetFolder configured to launch at Windows NT boot.


The About Menu
The EnterNet About Menu

The About menu is also found by right-clicking the EnterNet icon from the System Tray.  It can be used to display your company name as well as versions and build dates.   Use the Application and Driver Versions when reporting problems.

Note that the Driver Version will not appear until the driver has been accessed by clicking Connect on the main EnterNet interface (see "Connecting With EnterNet" for more information).


Date, time-stamp and version of the Driver.


Click Ok to leave the About menu.


Testing Out Your Connection

Double-click on the Messages field to display the trace of the connection.  A successful trace of a Connect will look something like this:

If the connection fails, verify that your Ethernet adapter is functioning properly from the Control Panel -> System -> Device Manager -> Network Adapters.  If the adapter isn’t working or configured properly, a yellow warning will be displayed, and the General tab will state that the device is not responding or configured correctly.

Check your Network Properties from the Control panel to verify that a TCP/IP protocol is configured for your Ethernet adapter.

Once connected, you can test your connectivity by starting a DOS box and using the Microsoft Ping for each address displayed in the Connection Details. Start by pinging your local IP address, then the address of the remote server, followed by the DNS and NetBIOS Name Server addresses (if applicable).

If the Network servers are not responding, contact your Service Provider.  You cannot use the DOS Ping program to ping the name of the Network server or Access Concentrator, because the IP protocol isn’t active until the connection is established.


Application Settings

To invoke the Settings menu, click on the Settings selection of the System Tray pop-up menu, or select Settings from the EnterNet folder's Connection Menu.  Click on each item in the view to learn more about it.

If no profiles have been created, the "Launch EnterNet at Windows Start-Up" option will be grayed and unavailable for selection.  The settings indicated in the Application Settings menu are valid for every profile, not just the one that is currently running.


This will cause EnterNet to launch automatically when Windows is started.


Automatically "clicks" the Connect button when the application has been launched.


Click if you want Help-like ToolTips to be displayed when the cursor is hovered over a value, region or setting.


Click to enable detailed logging in the Messages window.


Click if you wish to designate a unique URL for each profile.


Seconds of consecutive timeout since connection establishment.


Click if you wish the application to play a .WAV file when a connection is established.


Check if you want your default browser to launch automatically when EnterNet establishes a connection.


If selected, all services advertised by the network server will be stored in the EnterNet folder. Note: De-selecting this will not remove these entries from the EnterNet folder.


Selecting this will enable EnterNet to automatically reconnect after network failures or dropped connections from the server.


Advanced Settings Detail

Clicking the Advanced tab on the Settings menu displays additional settings.  Use the Default settings for optimal performance.


Default interface to update negotiated addresses for the connection.  Use this value unless recommended otherwise by your Service Provider or Network Administrator.


uses the built-in DHCP server component in the EnterNet adapter.


Default driver for EnterNet adapter.


Uses internal protocol driver in EnterNet adapter.


Selects the default settings for optimal performance.


Advanced Route Table

This view is displayed by right-clicking the EnterNet System Tray icon, selecting Advanced, then clicking the Route Table tab.


click to save information for EnterNet.


Advanced Tap Information

The information presented on the Tap Information tab is useful to support technicians when they are diagnosing unusually complex problems. This view can be displayed by right-clicking the EnterNet System tray icon, selecting Advanced, then clicking the Tap Information tab.  Providing detailed information about this tab is beyond the scope of this document.


Advanced Packet Logging
Advanced Packet Log

Overview

The EnterNet packet log is a powerful diagnostics tool that helps advanced technical support personnel identify problems that may occur with the user login process. The tool captures, stores and displays the Ethernet packets (also known as "frames") that are sent and received during the initial moments of a user’s attempt to connect to their ISP. The captured packets are stored in a non-scrolling buffer. Once the buffer is full, no new packets will be captured or displayed. The buffer size is user definable via a drop-down list box on the Packet Log Configuration panel. The contents of the buffer are cleared when the EnterNet application is closed. The buffer is also cleared when the Connect button is pressed. The Packet Log tab is not displayed unless Packet Logging is enabled on the EnterNet Application Settings panel. Because it causes EnterNet to run slower than normal, Packet Logging should only be enabled if necessary.

This view can be displayed by right-clicking the EnterNet System tray icon, selecting Advanced, then clicking the Packet Log tab.

The Packet Log Displays

The Packet Log screen is divided into three vertically aligned displays. The top "Summary" display provides a single row of general information about each packet. The middle "Details" display provides a multi-line, detailed analysis of the packet that is currently selected in the Summary display. The bottom "Hex Dump" display shows the hexadecimal value of each byte within the packet that is selected in the Summary display.

The Summary Display

This display is divided into five columns of information:

•	Frame: The Ethernet frame number. The first packet seen (sent or received) after the Connect button is clicked is designated as Frame 00000001. Each subsequent packet is incremented by 1.

•	Time: The number of milliseconds that have lapsed between the time Windows was last started and the time the packet was seen by the packet log utility.

•	Src MAC Addr: The hardware (MAC) address of the device that sent the packet.

•	 Dest MAC Addr: The MAC address of the device to which the packet was sent.

•	 Description: The packet type (TCP, ARP, UDP, ICMP, etc.). The length of the packet (in bytes) is also provided, where appropriate.

Each column has a rectangular title bar that reflects the column name. Clicking on the title bar causes the packets to be sorted in ascending order, based on the value presented in the selected column. Clicking the title bar a second time causes the data to be sorted in descending order.

The Details Display

A functional analysis of each packets payload is provided in this display. This display provides a plain English description of embedded protocols and their purpose (e.g. PPPoE PADO, PAP authenticate request, LCP echo reply, etc.), and varying levels of additional detail, as appropriate. When the packet contains TCP data, the data is presented in hexadecimal format. The information presented in the Details display is an analysis of the packet that is currently selected in the Summary display.

The "Hex Dump" Display

This display provides three columns of information about the packet that is currently selected in the Summary display. The data provided in each column is directly related to the data provided on the corresponding row in each of the other two columns.

The center column provides a hexadecimal representation of every byte contained in the packet. Each row displays 16 bytes.

The left-most column provides the hexadecimal offset of the first byte that is displayed in the center column. The first byte in a packet has a hexadecimal offset of 00000000. The sixteenth byte in a packet has a hexadecimal offset of 0000000F. The seventeenth byte, which appears as the first hexadecimal value on the second row of the center column, has a hexadecimal offset of 00000010.

The right-most column provides the ASCII representation of the data in the center column.

Changing the Appearance of the Displays

The appearance of the three displays can be customized to suit the needs of the user. By double-clicking anywhere on the Summary display, the user can launch the Packet Log Configuration utility. This utility allows the user to customize – for each display – the foreground and background color, the font face, and the font size. It also allows the user to cause EnterNet to display a warning if Packet Logging is active when the user tries to connect to their service provider.

Changing the Packet Log Buffer Size

The size of the packet log buffer is user selectable in predefined values ranging from 15k bytes to 1024k bytes. To view or change the value, launch the Packet Log Configuration utility by double-clicking anywhere in the Summary display. The Log Buffer section of the utility contains a drop-down list box from which the user can select the desired buffer size.


Advanced IP Information

The addresses and TCP/IP related statistics and information is displayed in this window.  Select the appropriate adapter in the Description box to determine its IP Address and information.  This view is displayed by right-clicking the EnterNet System Tray icon, selecting Advanced, then clicking the IP tab.


Use color display to differentiate the addresses for each adapter.


The metric assigned to the address defines its priority in the routing sequence. The lower the number, the higher the priority for routing.


Advanced Diagnostics

This view is displayed by right-clicking the EnterNet System Tray icon, selecting Advanced, then clicking the Diagnostics tab.  The Diagnostics panel is used to test the health of your network connection.  If you wish to test the availability of a particular device, begin by clicking on the icon that represents it in the tree to the panel's left-hand side, then press the test button to the right of the screen.  Successful tests will result in the appearance of a green highlight over the indicated request in the scrollable list to the right.  Unsuccessful tests will result in the appearance of a red highlight.


Enter a Name server or IP Address to probe.


The results of the IP probe are displayed in this field.


A status of the Domain Name Servers and other addresses negotiated during the connection established are displayed.  If Green, servers have sent a response to the probe.  If Red, servers are not responding. If Yellow, at least one server is not responding but others are active.


The selected server or entry in the Network Health field will be sent an ICMP test probe.


Clear the display in the test field.


Advanced Driver Information

Information about the adapters configured for your system is included in this window, along with the protocols which are bound to them.  This view is displayed by right-clicking the EnterNet System Tray icon, selecting Advanced, then clicking the Drivers tab.


Advanced Messages

The Messages display can be used to trace protocol errors with the server.  Send this data to your Service provider for further analysis when troubleshooting networking problems.  This view is displayed by right-clicking the EnterNet System Tray icon, selecting Advanced, then clicking the Messages tab.


Status of the connection is displayed. Note the last entry displays a successful connection.  If the connection fails, check for errors.


Installation Errors

Should any of the drivers for EnterNet fail to load, the application will fail.  The drivers are bound to the operating system during Install.

To verify that the drivers installed correctly, reboot your system with the Bootlog.txt option (hit F8 immediately after you see the Starting Windows message, then F2 to start with Bootlog).


Connection Errors

Some of the common connection-based errors are listed below.

The "Adapter Help" Panels

NOTE: "Adapter Help" is only available on Windows 95 and Windows 98 systems.

When a user clicks the Connect button to establish a connection with their service provider, EnterNet will attempt to use the adapter that is associated with the Connection Profile is use. If that adapter is no longer available (or is no longer configured appropriately), EnterNet will attempt to locate and use a suitable TCP/IP-bound Ethernet adapter. If it is not able to locate any Ethernet adapter, the user will be presented with the following "Adapter Help" panel.

If EnterNet is able to locate an Ethernet adapter, and if that adapter does not have a TCP/IP binding, the following panel will appear:

In the lower-right corner of this panel you will find three radio buttons.  Selecting the "Adapters that can be used by EnterNet" will cause the following panel to appear:

The main window in this panel will display all the Ethernet adapters that are installed on your system, even if they do not have a TCP/IP binding.  The user need only bind TCP/IP to any one of the adapters in the list in order for EnterNet to function correctly.  Selecting the "All adapters" radio button will produce the following panel:

This panel contains a list of all the adapters that are installed in your system..  Some of these adapters may not be suitable for EnterNet.


This is your Ethernet/DSL adapter


This is your Efficient Networks adapter.


This is your TCP/IP bound Ethernet/DSL stack.


This is your TCP/IP bound ENI stack.


Help Screens Don't Match Program

EnterNet is a highly customizable program marketed primarily to Internet Service Providers (ISPs) who in turn re-distribute it to their end-user customers. It is possible that this Help utility will display information about features that your EnterNet provider elected not to activate. Some features that may be discussed in this Help utility, but may not be present or active in the software include:

-- Persistent Connections

-- Dial-on-Demand

-- (MORE)


EnterNet not Displaying Discovered Server/Services

In order for the EnterNet folder to display icons for discovered Servers and Services, the "Show advertised services in the main folder" check-box must be selected in the Settings panel. If this selection is already made and Servers or Services are still not being displayed, click the Refresh button on the EnterNet folder Toolbar.

NOTE: Your computer's network interface card (NIC) must be installed, properly configured for use by EnterNet, and connected to a live PPPoE network, and EnterNet must be fully installed and configured, before Server and Service discovery will occur.

NOTE: Every functional PPPoE network should return at least one Server when the Refresh button is clicked. however, Services are not necessarily present on any PPPoE network.


Removing EnterNet Client
Uninstalling EnterNet

To uninstall EnterNet, from the Windows Start button navigate to the Programs folder, then on to the EnterNet 300 folder. Launch Uninstall EnterNet 300 and follow the on-screen instructions.